Focus on the SMH Technical Department

The SMH Technical department, headed by Engineer Giorgio Grifoni who has more than 20 years experience in Electronic Engineering and R&D has grown significantly with the addition of internal and external resources, giving the FlashRunner platform great reliability and robustness.

Under the leadership of such a dedicated head of department who believes in the personal growth and development of his team, and with the support and investment of the company, the SMH Support department has grown from strength to strength.

The timely response time for cases has been recognized by many key customers worldwide, especially for solving technical issues related to their boards in the early set-up of production line or for solving technical problems that may arise in the production environment. In fact, actually the ratio of currently opened support cases vs. programmers installed is about less than 1,5% with more than 3K supported devices.

Time is money and in a production environment, this is an important factor for key customers choosing FlashRunner as their industry standard ISP solution.

Engineer Giorgio Grifoni, R&D Manager